Accessible information –
The Accessible Information Standard is a requirement that all NHS organisations, including GP practices must follow to make sure that people who have a disability, impairment or sensory loss or their carers are given information in a format they can easily read or understand.
So, we can help and support you we want to know;
- If you need information in a specific format e.g. braille, large print or easy read
- If you need to receive information in a particular way
- if you need someone to support you at appointments e.g. a sign language interpreter or an advocate
- We want to know if you lip read or use a hearing aid or communication tool
Please let us know if you require any type of support so we can record this information and add it to your record. You can do this by telling our reception team, doctor or nurse the support you need. It is best you do this prior to needing an appointment, so the practice can make the necessary adjustments in advance.
NHS England has more information on the standard which is available in a range of formats including easy read, audio and BSL video with subtitles. You can see these by clicking the link below:
Healthwatch Sunderland have created a leaflet to explain this
Do you have communication needs? | Healthwatch Sunderland
Reasonable Adjustments
All disabled people have the right to reasonable adjustments. This includes when using healthcare, including GP practices.
We need to make it as easy for disabled people to use health services. This is called making reasonable adjustments.
Reasonable adjustments are changes which mean people with a disability can access the healthcare they need.
Reasonable adjustments are dependent on the person. Everyone has different needs. Some examples might include:
- making sure there is good access for people who use a wheelchair in the surgery
- providing plain English or easy read appointment letters.
- giving someone a priority appointment if they find it difficult waiting in their GP surgery or hospital.
- offering a longer appointment if someone needs more time with a doctor or nurse to make sure they understand the information they are given.
- having a quiet space available for people waiting for their appointment.
- making sure there is a hearing loop system in consultation rooms
- using a communication chart to support a person with dementia during an appointment.
Please let us know if you require any type adjustment to access your appointments so we can record this information and add it to your record. You can do this by telling our reception team, doctor or nurse the adjustments you need. It is best you do this prior to needing an appointment, so the practice can make the necessary adjustments in advance.