In case of an ’emergency’ or when the surgery is closed, you have below options available to you:

  • If your problem is an emergency or life threatening, please call 999.
  • If you need medical help but it’s not an emergency call 111

During normal practice opening hours, the practice reamins your first point of contact for all routine requests.

NHS111 is the number to call when you need medical help fast but it’s not a life-threatening emergency. Calls to NHS111 are FREE from landlines and mobiles and NHS111 is available 24/7, every day of the year.

When to call 111:

You should call 111 when:

  • You think you need to go to A&E or to another NHS urgent care service
  • Your GP surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

NHS 111 FAQs _2__docx

When to call 999:

Call 999 for life threatening emergencies such as:

  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

 31/7/2013   Update on NHS 111 and NHS Direct

The North East is unaffected by the recent announcement regarding NHS Direct and NHS 111.

  NHS Direct are not involved in any way with running the local NHS 111 service.  In the North East, NHS 111 is provided by the North East Ambulance Service NHS Foundation Trust (NEAS) in conjunction with Northern Doctors Urgent Care Ltd (NDUC).

 Feedback from patients in our region who have used NHS 111 has been extremely positive. Our most recent survey showed that 98% of people who had used NHS 111 in the North East were happy with the service they had received.

Accident & Emergency attendance:

Before you go to A&E, please read this guide produced by the Coalfield practices – you may be able to get advice elsewhere Sunderland CCG A5 Choose Well 160513

(7/1/2014)    GRINDON LANE – IMPORTANT INFORMATION REGARDING OPENING HOURS Please see links re important information about the minor injury unit at Grindon Lane Grindon Lane new hours A5 flyer   and Grindon Lane new hours posters

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